SMS / Text Messaging Program Terms

SMS / Text Messaging Program Terms

Program name: Smartchoice Service Text Messages, operated by Smartchoice Service Inc (doing business as Smartchoice Air Conditioning, Heating & Electrical), a licensed HVAC and electrical contractor in Orange County, CA. Every text we send identifies us as Smartchoice Service.

1. Program Description

• Service texts: sent to customers who opted in to texts: a one-time welcome notice before your first text; appointment confirmations, day-before reminders, and technician on-the-way updates with a link to your appointment page; texts that an estimate, invoice, payment receipt, or service waiver is ready to view, approve, pay, or sign; replies to your questions and reschedule requests; and post-visit follow-ups, including a link to rate your visit.
• Marketing texts (offers): special offers, seasonal tune-up reminders, and membership offers. These are recurring automated marketing texts, sent only to customers who gave separate written consent (see section 2), and only between 8am and 9pm local time.
• Links: links in our texts open pages on buildwellhq.com, the scheduling and payment system we use. We never use link shorteners.
• Message frequency: varies with your service activity and, if you signed up for offers, with our promotions. Most customers receive a few messages per appointment.
• Cost: message and data rates may apply, depending on your mobile phone service plan. Smartchoice Service does not charge for texts.

2. How You Opt In

Service texts: any one of these:

• Online: by ticking the optional texts checkbox on our booking form. The checkbox is never pre-checked, and consent is never required to book service.
• By phone: by saying yes when our office staff read you our texting consent script during a scheduling call. Your answer is recorded with the time and the staff member’s name.
• With our office: when you give our office your own mobile number while arranging service, or ask us for texts, staff tell you that you will get service texts and can reply STOP at any time, then switch texts on. We never do this for a number given to us by someone else.
• By texting us: if you text our number first, you will receive service texts unless you have opted out.

Marketing texts (offers): only with your separate written consent, in any one of these ways:

• Online: by ticking the separate, unchecked offers box on our booking form (“Yes, send me recurring automated marketing texts…”).
• By text: our one-time welcome text may say “Reply Y for special offers.” If you reply Y, you are signed up and we confirm it by text.
• Owner confirmation: a business owner may confirm in our system that you previously gave us written consent to receive marketing texts. Anyone who has opted out is never included.
• Your choice: consent to marketing texts is not a condition of purchase and is separate from service texts. Saying yes on a phone call or giving our office your number never signs you up for marketing texts.

3. How You Opt Out or Get Help

• Opt out: reply STOP to any message at any time to stop all texts from this number. You will receive one final confirmation text and nothing further. Reply START to opt back in.
• Help: reply HELP to any message, call us at (949) 229-6766, or email info@smartchoice-service.com.

4. Privacy

• Your number is yours: phone numbers and text-messaging opt-in information collected for this program are never shared with or sold to third parties for marketing purposes. See our Privacy Policy Accessibility.

5. Carriers

• Carrier disclaimer: carriers are not liable for delayed or undelivered messages.

Effective date: 10/23/2026 · Smartchoice Service Inc · Santa Ana, CA · (949) 229-6766 · info@smartchoice-service.com